Refund Policy

MarketPulse is operated by FOP Yaroslav Rozumnyi. Payments are processed by Paddle, our Merchant of Record, who is the seller of record for all purchases. Paddle's buyer terms and applicable consumer law govern the refund obligations for your purchase.

1. Subscription cancellations

You may cancel your Pro subscription at any time from your account settings. Your access continues until the end of the current paid billing period. We do not issue partial refunds for unused time within a billing period unless required by law.

2. Refund requests

Because Paddle is the Merchant of Record, refund requests are handled by Paddle directly. To request a refund, contact Paddle buyer support via the link in your purchase receipt email, or reach out to us at [email protected] and we will assist you.

• Refunds are generally available within 14 days of the initial purchase if the service has not been used, in line with EU/UK consumer rights.
• Refunds for renewals are considered on a case-by-case basis; contact us as soon as possible after the renewal charge.
• Where applicable consumer-protection law grants you a wider right of withdrawal, that right takes precedence.

3. Charges you don't recognise

If you see a charge from Paddle.net* or Paddle.com that you don 't recognise, contact us at [email protected] with the transaction details and we will investigate promptly.

4. Contact

For any billing or refund questions contact us at [email protected]. We aim to respond within 2 business days.